About Us

Why can't I do my banking when it suits me?

About ING DIRECT

ING DIRECT (the trading name of ING Bank (Australia) Limited) is the world's leading direct savings bank and is wholly owned by ING Group.

Key facts about ING DIRECT Australia

  • 5th largest retail bank in Australia
  • Holder of an Australian banking licence since 1999 and regulated by the Australian Prudential Regulation Authority (APRA), like all other Australian banks
  • Around 1.4 million customers in Australia
  • Savings of Australian customers are invested in high quality Australian assets. ING DIRECT Australia does not invest in shares or in overseas mortgages.
  • Headquartered in Sydney and operates a 24 hour contact centre in Tuggerah NSW
  • Our local Contact Centre was rated the leading call centre in Australia by Global Reviews 2008

Key facts about ING Group

  • ING Group is the 3rd largest savings bank in the world (according to McKinsey report based on data from 31/12/2007)
  • ING Group is a global financial company offering banking, insurance and asset management
  • ING Group is ranked as the 8th largest corporation in the world according to the July 2009 issue of the Fortune Global 500 magazine
  • Over 85 million customers
  • ING Group has over AU$2.5 trillion in assets

To find out more about ING Group click here

About Us

While we like to do things differently, ING Bank (Australia) Limited trading as ING DIRECT holds an Australian banking licence and our operations are regulated by the Australian Prudential Regulation Authority (APRA), a Federal Government regulator.

What’s more, we’re part of the ING Group, one of the world’s largest and most successful financial institutions, offering banking, insurance and asset management to more than 85 million clients in over 60 countries. With a diverse workforce of around 115,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve clients under the ING brand.

ING Group, like ING DIRECT is known for its safe and prudent practices. That is why ING Group has attracted A$530 billion in deposits making it the 3rd largest savings bank in the world.

Launching in Australia in 1999, ING DIRECT pioneered branchless banking in this country.  By doing business online and over the phone, we keep our overheads low and pass the savings onto you in the form of competitive rates.

Our simple approach is part of the reason ING DIRECT is such a success story.  From a zero base, we’re now Australia’s fifth largest retail bank, with $22 billion in deposits, $36 billion in mortgages and around 1.4 million customers.

This success is mirrored around the globe, where more than 21 million customers in Canada, Spain, France, Italy, USA, UK, Germany and Austria have made ING DIRECT the world’s largest direct bank. 

Key Statistics

ING DIRECT Australia

  • employs over 900 staff
  • is headquartered in Sydney and operates a 24 hour contact centre in Tuggerah NSW
  • winner of three awards in the annual 2010 'Best of the Best' awards, by Industry publication Money Magazine; including, first place with our new transactional account, Orange Everyday
  • our Orange Everyday product was a finalist in the Best Low-Fee Bank Account category of the 2010 CHOICE awards
  • is committed to customer service and consistently achieves among the highest customer satisfaction ratings in the market
  • ING DIRECT was awarded Australia’s Most Trusted banking brand 2010, by Reader’s Digest.
  • Orange Everyday was presented with an Australian Business Award in the Best New Product category at The Australian Business Awards 2010. The Australian Business Awards is a national program, with 962 organisations across all industries in Australia submitted entries.
  • In July 2010 ING DIRECT was awarded the Canstar Blue Award for Most Satisfied Customers – Challenger Banks.
  • ING DIRECT has been ranked number 1 in Neilsen’s Home Loan Customer Satisfaction.

ING DIRECT Wholesale Market Debt Programs

ING DIRECT issues debt into wholesale markets under the legal entity name of ING Bank (Australia) Limited.

A copy of the stand alone Debt Issuance Program covering debt issued between May 2002 and August 2006, ING Bank’s Global Issuance Program (incorporating ING Bank (Australia) Limited as an issuer) covering issues since September 2006 as well as the Australian Commonwealth Government Guaranteed Debt Issuance Program can be downloaded.

If you want to know more about ING DIRECT's capital position as required by APRA click here

ING DIRECT Financials

You can download a copy of the latest ING DIRECT Consolidated Financial Report.

View the ING DIRECT Consolidated Interim Financial Report.

About Don Koch, ING DIRECT CEO

Don Koch - CEO, ING DIRECT

Don Koch's appointment as CEO of ING DIRECT Australia represents a full cycle for a career that has taken him from Australia to Europe and Asia and back again.

Don started with ING DIRECT in 1999. As Head of technology and Chief Information Officer Don was responsible for the introduction of the ING DIRECT flagship product, the Savings Maximiser, a product that delivered to Australians the first high interest no fees online savings account.

Now, ten years on, Don is back to steer ING DIRECT into an exciting new era of growth and prosperity with key new products planned, including a transactional account.

Don Koch began his career in the banking sector in Technology Management for the Commonwealth Bank of Australia (CBA), then the largest and premier retail banking organization in Australia.

Departing CBA in late 1995, he joined Citibank and later assumed the role of Chief Information Officer for Citibank Consumer Banking Australia Ltd, with responsibility for Australia and New Zealand.

Don joined the ING Group in January 1999, and over the past decade has progressed through the organization, holding a number of international posts throughout Europe, India and Australasia.

Don has advanced skills in managing people, processes and technology, the requirements needed to help ING DIRECT continue to deliver industry leading customer service.

Born in 1961, Don is married with two teenage children.

 

ING DIRECT is a division of ING Bank (Australia) Limited ABN 24 000 893 292. ING Bank (Australia) Limited has been granted an Australian Financial Service Licence 229823 and through the ING DIRECT division, is responsible for the advice provided on this website.